We would like to hear from you.

Sales center: angelica@filmpower.com   |  yolanda@filmpower.com   
Product Support :   support@filmpower.com

Address: 2147 31st AVE,  San Francisco, California U.S.A.  94116


  • From 18th May to 10th October, our United States address is not available for recieving any mail and package, please send parcels to the address below, sorry for the inconvenience and thanks for your coorperation!
  • Address: 18 PO LAM RD N PO LAM ESTATE PO KAN HSE (BLK 6) 6/F FLAT 623 TSEUNNG KWAN O NT,hongkong  999077
  • TEL:69446091 

Customer Service

All of nebula products have one year warranty (different parts, the warranty time is not the same) and 30 days return policy.

30 Day Return Policy

For the first 30 days after your receive you may return merchandise for a full money back refund, excluding any shipping charges.
Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.

Product Problem

If a product is received defective or incorrect, please contact us immediately and we will do whatever possible to resolve the issue.

Refund Policy

Please allow 8 business days from when we receive your return to process your refund. You will be notified by email once your return is processed.

If you have any after-sales questions, please send email to: support@filmpower.com, we will help Filmpower user solve all the problems.