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 nebula@filmpower.com




                                                

Customer Service

All of nebula products have one year warranty （different parts, the warranty time is not the same) and 30 days return policy.

10 Daya Return Policy

For the first 10 days after we send, you may return merchandise for a full money back refund, excluding any shipping charges.
Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.


Product Problem

If a product is received defective or incorrect, please contact us immediately and we will do whatever possible to resolve the issue.


Refund Policy

Please allow 8 business days from when we receive your return to process your refund. You will be notified by email once your return is processed.



If you have any after-sales questions, please send email to: support@filmpower.com, we will help Filmpower user solve all the problems.

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Filmpower Story

Filmpower begins to design film-making equipment from 2010.  Filmpower introduced their first gyro gimbal for DSLR cameras, Nebula 5000 in 2013, they brought out the first single handheld gimbal, Nebula 4000 in 2014, they came up with the original 5-axis gyro stabilizer, Nebula 4200 in 2015. Then the Nebula Series was expanded in succession. Nebula 4100, the lightweight and compact 3-axis gimbal. Nebula 5100, our first 3-axis gimbal built in with encoder and the Nebula 5100 Slant, known for the “no screen blocking” design, also stood out from the single handheld gyro stabilizers in the market. After that, Filmpower introduced the Nebula 4300 and 5300 5-Axis stabilizers successively. According to the company strategy, besides the mainstream of our product line, they still concern about the expansion ability of our model. Paying attention to the versatility, they brought out many useful equipment in the event, including Nebula Focus, SHINYO smart light, VONO microphones, ORVI robotic arm. Up to now, Filmpower owns Nebula, VONO, SHINYO, ORVI 4 sub brands. Filmpowe will go farther and farther on the road of innovation, and bring better products and services to everyone.